Long Term Onsite Opportunity..Technical Support GTAC (NGRC,IN,VAS),Exp 4 -7 Yrs,Pune.

About Redknee
Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee's award-winning solutions enable wireless and wireline operators to monetize the value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee's revenue generating solutions provide advanced convergent billing, rating, charging and policy for voice, messaging and next generation data services to over 70 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities.
Designation     Long Term Onsite Opportunity..Technical Support GTAC (NGRC,IN,VAS)

Job Description   

 Description

You are a born problem solver. You live to troubleshoot and resolve customer technical

issues. You enjoy the challenge of working with leading-edge telecommunications

technology. You expertly investigate and analyze customer problems to ensure that

products and solutions are accomplishing the customer’s objectives. You autonomously

execute special assignments and creatively prioritize deadlines to get the job done.

Roles & Responsibilities

· You will provide support for Redknee products deployed on customer sites across

the globe;

· Work to resolve production issues and meet the laid down SLA’s.

· Escalate Trouble Tickets to appropriate person if necessary.

· Prepare for and perform on-site and/or remote installations/upgrades of Redknee

application(s) software and relevant third party products;

· Support New Release activities.

· Prepare incident reports and Method of procedure for Software upgrades ,

emergency patches.

· Test the releases in Lab nodes.

· Act as a central point of contact in resolving issues/facilitate in mitigating issues

that take place in the production environment

 
Desired Profile   

 Technical Skills

The ideal candidate will have 5+ years of relevant experience in technical/product support and hands-on experience on majority of the below listed areas:

· Should have a very good working knowledge of Oracle (Skills-PL/SQL, SQL)

· UNIX knowledge and expertise;

· Working knowledge of high availability, high throughput, real time, mission critical system

· Working knowledge of TCP/IP protocol, network topology (switch load balancer, router)

· Working knowledge of 3GPP, GPRS, DIAMETER protocol, RADIUS protocol, IMS architecture, SGSN OR GGSN etc.

·Experience with shell and perl scripting is advantageous;

· Experience working with billing systems preferred;

Soft Skills:

· Detail oriented good analytical and problem solving skills

· Excellent communication skills, written and oral

· Highly motivated, goal-oriented and well-organized – “to win” orientation

· Exemplary team-player

Education and qualifications

Graduate or Post Graduate Degree in Engineering/Science

 
Experience     4 - 7 Years
Industry Type     IT-Software/ Software Services
Role     Tech Support Engnr
Functional Area     Telecom Software
Education     UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location     Pune,
Kuwait

Contact     HR
Redknee Technologies (India) Pvt Ltd
Website     http://www.redknee.com